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Terms & Conditions

By purchasing from us you agree to the following Terms & Conditions:
 
All prices are per tree.  All our trees are freshly cut to order. All tree heights are approximate and are measured to the tip of the tree - trees can be up to 15cm taller/shorter than the advertised height. Further details are provided on our size guide page.
 
The price of the tree includes delivery to your home, but excludes erection of the tree, net removal, and decoration. To deliver the tree to your door we need to have unobstructed access to your property (we’ll be driving a large van). If we can’t drive to your door, we’ll deliver as close as we can.
 
You choose your delivery date when you proceed to checkout on our website. We'll try to ensure that deliveries are made on the date you choose.  If a problem is encountered, we will contact you either by email or telephone to inform you of the delay and make other arrangements with you.
 
The final ordering date for Christmas trees is 30 November 2018.
 
Once you have placed your order, our grower will select and reserve your tree for you. Once it is reserved we won’t always be able to refund or cancel your order. All refunds are liable to be subject to an administration charge.
 
If we are unable to supply you with a tree, we will provide a refund to the value of your order. We won’t be liable for any further costs.
 
You don’t have to be in when your tree is delivered.  If you provide us with specific instructions when you place your order, we’ll arrange to leave the tree in a designated area of safety, at your own risk.
 
If you’re not at home when delivery of your tree takes place, and you have not provided specific delivery instructions, the tree will be left in a reasonable and safe place at the judgement of the driver, at your own risk.
 
We will make deliveries in KT11, KT12 and KT13 postcode areas between 8.00am – 6.00pm.  If your tree has not arrived by 7.00pm on the chosen delivery date, please immediately call our delivery co-ordinator whose contact details can be found in your order confirmation email. You must let us know the same day of any problems or non-deliveries. All our trees can be tracked by our process control system.
 
Although you can select your delivery date, this is only a preferred date and if we are unable to deliver on this date we will deliver on the closest possible day. We will contact you if this is the case. However over 99% of our trees are delivered on the requested day.
 
Standard delivery is free in KT11, KT12 and KT13 postcodes. We can very occasionally deliver outside of this area, but we might ask for an increased delivery contribution. Please email trees@hershamtrees.org.uk for details. If we are unable to deliver to your address, any order will be fully refunded and we won't be liable for any further costs.
 
Images shown on this site are for illustrative purposes only.
 
All our trees undergo vigorous quality control before despatch. Although we do our best to ensure trees are well balanced, Christmas trees are a natural living thing and as such we can only accept a returned item if there is a genuine problem with the tree. In this instance, if the tree is obviously damaged on arrival then refuse to accept it. If you are unhappy once it is out of the net, you need to telephone us within 24 hours of receipt to report this.  We’ll then ask you to send us a digital image if possible, to confirm the problem with the tree.  We will then process a refund or we reserve the right to send a replacement tree.
 
All payments for trees and other products are payable to 1st Hersham Scout Troop B and are processed prior to despatch of your order. If paying online you will receive a receipt for your payment from our store via email - if you require a more detailed receipt please contact us.
 
It's your responsibility to make sure your payment is successful. IF your card is declined or if Paypal blocks your payment, please try again - we are unable to override this for you. 

You can email us at any time to check on the status of your order, or just check online following the links in your order confirmation email.
 
If you refuse to accept delivery of a tree for any reason there is an administration charge of £15.00. This will be waived if the tree is shown to be faulty on arrival.

"Big Trees"
Like all our Trees, large / corporate trees are for delivery only - we do not offer an erecting service.

E&OE.

Your statutory rights remain unaffected.

Above all, we'd like you to enjoy your tree - so please contact us as soon as possible if you have any queries or concerns about your order and we'll work to resolve them as soon as possible.